CALMORA TERMS OF SERVICE

1. THE CALMORA PLATFORM MODEL (THE "MSO" DISCLOSURE)

Calmora (the “Company,” “we,” “us,” or “our“) operates as a Management Services Organization. Calmora is a DBA and is not a healthcare provider, medical group, or pharmacy. * Administrative Role: Calmora’s role is strictly limited to providing the technological interface, administrative support, scheduling, and billing services

No Practice of Medicine: Calmora does not practice medicine or pharmacy. All clinical services are rendered solely by independent licensed clinicians (the “Providers“).
Total Clinical Autonomy: The Providers are independent contractors and are not employees or agents of Calmora. Providers maintain absolute and unreviewable clinical autonomy. Calmora does not exercise any control over, or interference with, the clinical methods, professional judgment, or treatment decisions used by the Providers. Calmora does not supervise, direct, or oversee the clinical care provided to you.

2. TRADEMARK DISCLOSURE & NOMINAL USE

Calmora acknowledges that Suboxone® is a registered trademark of Indivior UK Limited. Our use of the term “Suboxone” on this platform is strictly for identifying the medication that may be discussed or prescribed by independent Providers and is intended as a descriptive, nominal fair use of the trademark. Calmora is not affiliated with, sponsored by, or endorsed by Indivior UK Limited. You acknowledge that “Suboxone” is frequently used as a general term in the recovery industry; however, most prescriptions issued by Providers will be fulfilled by pharmacies using the generic equivalent (Buprenorphine/Naloxone) unless otherwise required by medical necessity and insurance authorization.

3. CONTENT DISCLAIMER & FALSE ADVERTISEMENT DEFENSE

All information provided on the Calmora platform, including text, graphics, and lifestyle content, is provided for educational and informational purposes only. While Calmora strives to provide accurate and up-to-date information to the best of its ability, we do not warrant that the content is free from errors, omissions, or inaccuracies. No content on this site is intended to serve as medical advice or a guarantee of a specific clinical outcome. You agree that your reliance on any information provided by Calmora is at your own risk. Calmora expressly disclaims all liability for any claims of “false advertising” based on your interpretation of educational content or the perceived success of recovery outcomes. Further, Calmora does not guarantee thatfollowing a treatment plan, Provider’s orders, or the Calmora lifestyle suggestions will result in a successful recovery or specific health outcome.

4. LIFESTYLE INFORMATION & PHYSICAL ACTIVITY WAIVER

The “Calmora Way”—including “Recovery Lifestyle” and suggestions regarding exercise, resistance training, dietary adjustments, meditation, and breathwork—is provided as general health information based on current scientific literature and is NOT medical advice. These activities are strictly voluntary and are not a mandatory component of your clinical treatment. You acknowledge that individuals may have pre-existing health conditions that make these activities unsuitable or harmful. You are strictly advised to consult with your primary care physician or your assigned Provider before making substantial changes to your diet or beginning new physical or breathing exercises. You assume all risk associated with the adoption of any lifestyle suggestions provided on the platform.

5. MEDICATION SAFETY & OPERATIONAL LIMITATIONS

You acknowledge that Buprenorphine (Suboxone) is a powerful medication that may cause side effects, including but not limited to dizziness, sleepiness, blurred vision, and slowed reaction times. Furthermore, you understand that all medications, including but not limited to Buprenorphine and Hormone/GLP-1 medications, have the potential to cause side effects that could impair your judgment or physical ability. You are strictly advised to refrain from driving, operating heavy machinery, or engaging in strenuous physical exercise immediately after taking your medication or while experiencing any level of impairment. Even if a medication is not typically associated with impairment (such as Hormone/GLP-1 medications), you must remain aware of potential individual adverse reactions (e.g., severe nausea, dehydration, low blood sugar) that could still compromise safety. It is your sole responsibility to monitor your reaction to the medication and ensure your safety and the safety of others before engaging in potentially hazardous activities.

6. PHARMACY FULFILLMENT & THE "PHARMACY WALL"

Calmora does not own, operate, or control any pharmacy. We have zero control over the inventory, pricing, or professional decisions of third-party pharmacies. Calmora is not liable for a pharmacy’s refusal to fill a prescription, delays in processing, or medication backorders. The legal contract for the sale and fulfillment of medication is strictly between you and the pharmacy.

7. BILLING TRANSPARENCY & "NO SURPRISE" FEES

By using the Services, you acknowledge and agree to the following financial obligations:

Ancillary Costs: Your Calmora membership or encounter fee covers only the platform access and administrative coordination. It does NOT include the cost of medication, laboratory testing, or specialized diagnostic equipment.
Fee Acceptance: By clicking “Pay,” “Submit,” “Subscribe,” or any similar call-to-action or button representing an affirmative intent to purchase or enroll, you confirm that you have reviewed the fee schedule and agree to the amount charged. This applies regardless of the specific terminology used on the user interface.
No Refunds: Because fees are paid for the availability of the platform and the professional time of Providers, all fees are non-refundable once the transaction is processed, regardless of whether a prescription is issued or a specific clinical outcome is achieved.

8. PROHIBITION OF RECORDING

To protect the privacy of Providers and the integrity of the clinical process, you are strictly prohibited from recording, filming, or distributing any audio or video portions of your telehealth encounters. Unauthorized recording or distribution of clinical sessions is a material breach of this Agreement and may result in immediate termination of services and legal action.

9. OUD TREATMENT & REGULATORY COMPLIANCE

The Services involve the treatment of Opioid Use Disorder (OUD) through the prescription of controlled substances

Federal Law Compliance: Calmora and its affiliated Providers operate in strict accordance with the Ryan Haight Online Pharmacy Consumer Protection Act and all DEA regulations.
Intricacies of Care: OUD treatment is complex and carries inherent risks of relapse, overdose, and physiological dependency. You acknowledge these risks and agree that Calmora is not responsible for the success or failure of your clinical journey.
No Guarantee of Prescription: A membership fee does not guarantee a prescription. The decision to prescribe is at the sole, unreviewable discretion of the Provider.

10. INDEMNIFICATION & BROAD RELEASE OF LIABILITY

To the fullest extent permitted by Wyoming and Federal law, you agree to release, indemnify, and hold harmless Calmora, its parent company, and affiliates from any and all claims, including but not limited to:

Medical Malpractice: Claims arising from the clinical acts or omissions of the independent Providers.
Medication Effects: Claims arising from adverse reactions, side effects, or injury resulting from medications prescribed.
Third-Party Data: Claims arising from inaccuracies in data from third-party labs or pharmacies.
False Advertisement: Claims arising from the perceived accuracy of educational content or lifestyle suggestions.

11. LIMITATION OF LIABILITY (THE "CAP" CLAUSE)

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CALMORA EXCEED THE TOTAL AMOUNT PAID BY YOU TO CALMORA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. MANDATORY ARBITRATION & CLASS ACTION WAIVER

Binding Arbitration: Any dispute arising out of this Agreement shall be resolved through final and binding arbitration in the State of Wyoming under the rules of the American Arbitration Association (AAA).
Class Action Waiver: YOU AGREE THAT ANY CLAIM WILL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A MEMBER OF ANY CLASS PROCEEDING.

13. SEVERABILITY & SURVIVAL

Survival: The provisions regarding Clinical Autonomy, Lifestyle Waivers, Limitation of Liability, Indemnification, Arbitration, and Class Action Waiver shall survive the termination, expiration, or cancellation of this Agreement.
Entire Agreement: If any portion of this Agreement is found unenforceable, the remaining sections remain in full force.